Drivers : Term & Conditions

1. Agree on the fare BEFORE accepting the journey. ANY extras such as waiting time, overnight stay expenses, tolls etc. MUST be clearly indicated at the same time.
2. If you are staying out of station overnight, do NOT trouble your customer with your accommodation arrangements AFTER you have agreed on the fare price.
3. Under no circumstances are you allowed to discuss shopping with customers UNLESS they specifically ask for information.  In this case you should contact me. For a taxi driver, 10% commission is acceptable, and the customer should be made aware of this figure. Do NOT accept more than 10%.
4. You can NOT try to persuade the customer to deviate from their chosen route or to change a hotel booking etc.
5. It is your complete responsibility to ensure that your vehicle is in excellent working order, good tyres and brakes, has sufficient fuel and that all the legal paperwork is complete and present.
6. The driver must be competent and speak sufficient English. If you don’t completely understand the customer, say so. Pretending to understand is no use and will result in later problems.
7. The driver must drive with due care at all times. Not drive faster than the road conditions allow and no overtaking on blind blends etc. Also overuse of the HORN is not acceptable.
8. The driver should be COURTEOUS to the costumers. The driver should NOT:  a) talk too much, b) hint about tips in way, c) enter a hotel unless specifically invited and agreed with by the management. d) sit with customers in restaurants UNLESS specifically invited, e) enter the bedroom of a guest under any circumstance, f) ask the customer to buy him anything,
9. The driver must NOT consume alcohol on duty.
10. The driver must NOT smoke in the taxi.
11. Refrain from physically contact and sexually-oriented conservation with customers.
12. Don’t hassle or rush your customer.